Frequently Asked Questions

Have a question about The Code? Find your answers below. If you need further assistance, our concierge team is available at hello@rawhaircode.com.

The Origin Codes (Hair Extensions)

"Raw" means 100% unprocessed. Unlike "virgin" hair (which is often chemically-processed to create uniform patterns), our raw hair has never been chemically altered, permed, or mixed with synthetic fibers. It comes directly from a single donor (one person), washed and wefted. This ensures the cuticles are aligned, resulting in hair that lasts years, not months.

Indian (Code: IN): Known for versatility. It is fine to medium density, flows naturally, and holds a curl well. Perfect for switching styles often.
Cambodian (Code: CM): Known for body and thickness. It is coarser and heavier, blending well with thicker natural hair and holding styles for days.
Burmese (Code: BR): Known for exotic curls. It sits between Indian and Cambodian textures, offering high luster and defined, durable curls.

For a standard sew-in or wig construction with lengths 12"-20", we recommend 3 bundles.

For lengths 22"-30", or for maximum volume, we recommend 4 bundles. If you are using a frontal, you may be able to use 2-3 bundles depending on your desired density.

Absolutely. Because our hair is authentic and unprocessed, it behaves just like your own natural hair. It can be lifted (bleached) and colored professionally. We highly recommend having a licensed colorist perform any chemical services to maintain the integrity of the hair.

With proper maintenance following our Care Code, our Raw Indian and Cambodian hair can last 2-3 years or more. Our Raw Burmese hair, with proper moisture and care, also has excellent longevity.

The Vitality Code (Haircare)

It is designed for both. We formulated it to be part of a symbiotic system. It strengthens the protein bonds in your raw extensions to keep them resilient, and it fortifies your natural hair to prevent breakage during and after protective styling.

We recommend a deep conditioning treatment at leasr once a month. This montyly ritual is the key to maintaining softness and preventing dryness, especially for curly textures.

Yes. Our formula is safe for color-treated hair and extensions. In fact, it is highly recommended to help restore moisture balance after chemical processing.

Orders & Shipping

We take pride in our quality control. Please allow 2 business days (Monday-Friday) for us to process and prepare your order. Once processed, your order ships via the shipping speed you selected at checkout. You will receive a tracking number via email the moment it leaves our facility.

Yes. To ensure the safety of your investment, some orders may require a signature upon delivery. This protects your purchase from theft or mis-delivery. Please ensure someone is available at the shipping address to sign.

Please check with neighbors and your local post office/carrier first. If you purchased shipping protection at checkout, please file a claim immediately. If not, please contact our support team, and we will do our best to assist you in locating the package.

Yes, we ship worldwide. Shipping costs and transit times will be calculated at checkout based on your location. Please note that international customers are responsible for any customs duties or import taxes.

Returns & Exchanges

We accept returns on unopened, unused products with security ties intact within 7 days of delivery. Due to strict hygiene and safety regulations, we cannot accept returns on hair that has been worn, brushed, washed, or altered in any way.

We have made it easy. Simply log in to your account on our website (using the email you used at checkout), navigate to your order history, and click the "Request Return" button. Our team will review your request within 1-2 business days.

At this time, we process all returns as refunds. If you wish to exchange a texture or length, please initiate a return for your original item and place a new order for the correct item.

Once we receive your return and inspect it to confirm it is unused, we will issue a refund to your original payment method within 5 business days.

The Collective (Wholesale)

Yes. We have a robust partnership program called The Collective for stylists, salon owners, and entrepreneurs.

You can learn more about the program benefits and apply to join by visiting our Wholesale & Partnership page here.

We offer accessible opening orders to help you get started. Specific MOQs and pricing tiers are available in our Partnership Guide, which you can request via the Wholesale page here.